"I had a very disappointing experience with this flower shop. I ordered flowers for my friend's funeral, specifically requesting timely delivery. Unfortunately, the flowers were delivered to the funeral home after the visitation had already ended, which was incredibly upsetting during such a sensitive time.To make matters worse, I was charged an extra $10 for the late delivery. Additionally, I was charged $5 for a photo of the flowers, but the picture I received showed the flowers still in the shop, leaving me uncertain if they were ever delivered. This lack of professionalism and communication is unacceptable, especially for an important occasion like a funeral. I cannot recommend this shop based on my experience."
Writing another review further to my partner’s from yesterday. We appreciate the response from Coggins, but felt it was solely for the purpose of redeeming their reputation to new prospective customers than to satisfy an existing unhappy customer.I’ll provide some transparency.We placed the order on their website. We paid for the premium bouquet and additionally for delivery. I have attached our receipt.We received an e-mail saying the order was on hold and we would receive a confirmation e-mail, which we received approx 90 mins later. If the delivery area was too far, this would have been the time to let us know, instead of deciding yourselves to substitute the size of the bouquet.However looking at previous reviews, it is quite common for pictures online not to represent flowers delivered.We sent an e-mail tocustomerservice@cogginsflowers.com with our order number as the reference.In the responses to our review you gave us the option to call the store to discuss this further. We have explained we live in a different country, with a different time zone. Good customer service in our opinion would be getting our e-mail address from the order form and getting in touch with us.Your offer to ‘exchange but it would be the same size’ is laughable. If you think what we received, looked like what is advertised you are working in bad faith.Florists are usually used in occcasions of joy and sorrow. You don’t usually want any added stress or complications in these moments so my advice to anyone looking, would be to shop elsewhere or severely manage your expectations. Our mistake was not to paying attention to other reviews which show examples of this also.
I live in the UK, so arranged for a local florist to send flowers to my sister in law in SC. All together I spent over $100 as I wanted to make my sister in law feel special, I’d even explained the circumstances why I was sending the flowers in the notes. I cannot believe despite knowing this, that this company could send out this appalling bouquet. Not what was shown in the pictures online at all. I had given them the benefit of doubt, thinking they had mistakenly sent out a smaller bouquet even though I had paid for their biggest premium sized bouquet but I am disappointed to write that no one has replied to me e-mail. I can see now that others have had a similar experience, and I wish I had paid more attention to the reviews before ordering. Very embarrassing that my sister in law won’t know how much we really spent on her.
Great customer service & very punctual although my bouquet looked nothing like I had paid for. The flowers weren’t similar & I opted for the premium (bigger) version & it was not. If I ever order again it will not be a delivery or online due to my disappointment from sight unseen. In person orders only for me
Exceptional Flower Arrangements and Outstanding Service !!!When my best friend was recently admitted to the hospital, I wanted to send her something that would lift her spirits and brighten her stay. I chose Coggins for the flower arrangement, and they truly exceeded all my expectations!The flowers arrived promptly, and they were absolutely stunning. My friend’s immediate reaction was, “Wow! Thank you for the beautiful flowers!” The arrangement was carefully and beautifully crafted, with every detail showcasing the artistry and care that went into it.What impressed me most was how fresh the flowers were. Many of the blooms had yet to open, which gave my friend the joy of watching them blossom during her stay. This thoughtful touch made the arrangement not only beautiful but also long-lasting.The team at Coggins went above and beyond to ensure a seamless experience, delivering the flowers quickly without compromising on quality. If you’re looking for fresh, elegant arrangements that leave a lasting impression, Coggins is the place to go!
Had the most beautiful wedding flowers on my big day thanks to Coggins and Rebecca the florist who made my flowers. Everyone at my wedding thought the flowers were breathtaking.
I have to give a MASSIVE thanks to the girls at Coggins Flowers! It was the DAY OF my wedding this weekend and I totally dropped the ball on ordering my grandmother and my mother's corsages ahead of time. We called Coggins Flowers as soon as they opened, asked if they could possibly make 2 corsages that morning, and they made me 2 of the most beautiful corsages in no time at all! These girls were a lifesaver! Thank you again so much! I HIGHLY recommend Coggins Flowers!
While I was not a happy client with my arrangement, the owner Brad went above and beyond to work things out with me. I appreciate the fact the owner cares about the clients and community that he serves. I will use them again for that reason.
My flowers were done by Amber and she’s so amazing. She deserves a raise! So sweet, so helpful, just overall one of the kindest people I have ever met. Coming back here for floral arrangements solely based on her!! Thanks Amber!! 🤍
Horrendous. Do not use them. Emailed me and said order was delivered. It wasn't. After I called the flowers finally showed up but with no balloon. AVOID!
I can not be more pleased with the flowers I ordered for my daughter's Sweet 16! When I went to pick them up, because some of the flowers had not opened yet, I didn't think it was pink enough, They brought out some beautiful pink carnations that added just enough pink! They opened up beatifually the next day. I could not be more pleased. The prices were right as well. I looked at many other florists and their prices were almost 2x as much.
It would have been a nice arrangement, had it not been left on the front porch lying on it's side. If you can't get sick person to one door , have you ever thought about checking for another entrance. Will attempt to salvage what I can. Bad customer service.
so professional and communicative sent picture and did an amazing job they will be my go to for sure ! happy with this choice !
Flowers looked nothing like I ordered. Terribly disappointed! For $72 my sister got mostly green filler with maybe 5 flowers in whole arrangement… 1st pic is what I ordered, 2nd pic is what she received. Would NEVER use them again
UPDATE to respond to the floral shop’s comment: I never spoke with anyone at your shop. Everything was ordered and paid for online so you are either getting my order mixed up with someone else or trying to discredit my review. I was not at the funeral location when the flowers were dropped off. If I was during that time, I would’ve mentioned it. As a company representative, you shouldn’t always assume the person ordering will be present to sign off on the order. Again, your unprofessionalism and lack of accountability for delivering something less than is very telling of how you handle business.—————————-Very DISAPPOINTED! Flowers looked nothing like what we ordered! Lillies were replaced with cheap carnations on BOTH orders! We felt cheated, and even more embarrassed to have something this crappy delivered for a funeral. It looked like something little kids threw together. I don’t recommend this place to anyone! If anything, I’m surprised the company is still in business.Pictures of what we ordered and what we actually received are below for your own reference. We ordered one and another family member ordered the same. Both arrived exactly alike- horribly put together and full of carnations!Sadly, the funeral of our father in law has come and gone. We had only wanted the best for him, but unfortunately, this business did not deliver on expectations.If there was an option for ZERO stars, this would be it!
Ordered flowers for my mom’s birthday. They were delivered quickly and the man who delivered them was very friendly! The flowers looked great also! Will definitely use again in the future!
Great service and huge selection of flowers to choose from. They also have a nice selection of gifts.
I’ve never done any kind of review before. Have used Coggins a few times in the past with no complaints. Received lovely arrangements in the past. Thus why I would order again from them. Today friends received their flowers and did send me a picture. I have to say I’m very disappointed. What was received was very minimal. I knew there would be substitutions & understand that the more money you spend the more flowers you get. But $134 plus taxes/fees $159. I do not feel that the arrangement received was worth that.
They saved a wedding day!! 1 hour before my sister's wedding in Gaffney she realized she forgot her boquet!! I was on my way from greer when she called me in a panic. I googled and found coggins. I called and told them our situation and My budget. When i arrived 15 minutes later they had a bouquet ready and waiting and it was on budget and absolutely beautiful!! Thank you Coggins florist! You really went above and beyond.
I have now used them twice, gave grave the first fiasco. This time bought flowers for mom for her birthday. Premium bouquet with a birthday balloon..... $118 later... Flowers delivered with no balloon... I will never use them again.
Coggins never disappoints. Beautiful flowers, always on time, and very very easy ordering process on their website. Worth every penny.
Barely got a delivery a day ago and the flowers are already falling apart. After having had worked in a flower shop I know these are some of the oldest flowers they had and were looking to get rid of them. Will not use them again.
I ordered a bouquet of flowers to be delivered to my mom for Mother's Day (I live out of state and couldn’t go and choose the arrangement myself). The flowers that my mom received didn’t look like the picture in the advertisement and they were also half dead. I also added balloons, it advertised it as balloonS (plural) and she only got one. The message had a huge misspelling too, clearly you don’t even bother with checking and making sure it’s up to standard. This was my go to flower shop but not anymore. I sent an email to the company with my complain and no one answered, it's been almost 13 days, poor costumer service as well.
I preferred a beautiful pink arrangement for my granddaughters graduation. What this florist delivered was awful. A lot of greenery with a few flowers in a jar with a ribbon around it. It was nothing like I ordered. I wish I could share the 2 pictures.I called Bloom Flowers, they are going to make it right.Anyone can get some greenery, a few flowers and stick them in a jar.I paid a lot of money.Don’t order from here.
Very friendly staff. I called at the end of the day for a same day delivery and they assured me it would be delivered today. A simple act of kindness like this Florest provided, brought great joy to me today. Thank you.
Living in another state, our son had a beautiful vase of flowers and a box of chocolates delivered from Coggins to my wife for her birthday. The delivery was on time and delivered per our son's instructions. As you see from the picture they were her favorite color of purple. Would recommend Coggins to everyone.
Ordered 2 arrangements that came looking absolutely nothing like they were supposed to. Charged for peonies but got carnations and lillie’s instead in one of the arrangements. Per the site staff they claimed it was an equal exchange. Additionally, delivered two days late with no explanation besides they ran out of flowers. Absolutely horrible customer service and would never recommend using them.
My boyfriend just had flowered delivered to my house. This cost $100? Are you seriously trying to impress anyone with this? I'm so disappointed. I couldn't leave a zero star or I would! Then said below they would look into it and make it right and I still haven't heard from anyone.
I needed a last minute bouquet for my wedding after another florist canceled my order. The staff here were very kind and did a phenomenal last minute job. My wife loved them.
$117.00 for what look like a grocery store $19.00 bouquet for a funeral very disapoi nted will never use them again. T Moore
These are the flowers that were delivered and the other ones were the ones that were shown on the website. I got mostly leaves and very little flowers. Not realistic from the image online. Very deceiving review updated. The company did reach out to remedy the problem. They sent me a new bouquet that is the last picture. .
Coggins offers three tiers of a given bouquet, from small to large: Standard, Deluxe, and Premium. I ordered a Premium bouquet and there were fewer roses and lilies than in the Standard version, a pitiful presentation. I emailed customer service and received no response.(Note the number of 1-star reviews vs. 5-star reviews: no legitimate enterprise has that kind of disparity.)
The Easter flowers that my husband got from you are just beautiful. I am so happy with them.
Alright, buckle up for a petal-powered review, folks!So there I was, strolling into Coggins Flowers in Spartanburg, SC, with a mission to surprise my better half with some bloomin' love. Now, I'm no botanist, but I know my daisies from my dahlias, and let me tell you, Coggins has got the goods!Walking in, the scent hit me like a fresh spring breeze – if that breeze was carrying a bouquet of every flower under the sun. The place was buzzing like a bee convention, and I was ready to pollinate my shopping cart with some floral finesse. The staff? Friendlier than a neighbor with a pie on a Sunday afternoon. They've been planting smiles on faces for over 65 years², and it shows.I asked for something special, and they whipped up an arrangement that had more layers than my famous seven-layer dip. It was like they read my mind, which is a good thing because the only thing I can read is a dad joke book. Speaking of, why did the flower take a break? To rest its buds!Now, I've heard some folks say they've had mixed experiences³⁴, but me? I'm all about giving credit where credit's due. Sure, the prices might have you digging a little deeper into your pockets⁴, but can you really put a price on the look of joy when your wife sees those roses? I think not.And hey, if you're in a rush, they're quicker than me when I hear the ice cream truck. Kirby McCarver said it best, "less than 2 hours after I PLACED a last minute delivery order to my girlfriend. They took my order, made the arrangement, and delivered it that fast!"⁴. Now that's what I call pedal to the metal!So, would I recommend Coggins Flowers? As surely as I'd recommend wearing socks with sandals – it's comfortable, practical, and a fashion statement. So go ahead, make your day (and someone else's) with a little help from Coggins. And remember, you can't buy happiness, but you can buy flowers, and that's pretty much the same thing. Blooms away!.
I have been sending and receiving flowers and various gifts and arrangements from Coggins Flower &Gifts they are always helpful and knowledgeable in every way. I highly recommend them for any of your needs.
I checked the website and had an arrangement prepared for my sister's birthday and when they arrived, completely different from what they show on their website.
I ordered flowers for my sick grandma and am incredible disappointment withwhat was sent to her. I paid for the deluxe size and yet it looks like amuch smaller size, definitely not as beautiful as the picture with lowquality filler. If this is the deluxe- does the standard come with oneflower?! Very very disappointing!!!
Ordered a bouquet from here to be delivered to my mom for Valentine's Day, the folks I talked to were very professional and kind and my mom absolutely loved the flowers. Very fast service as well. Definitely recommend
My granddaughter ordered me an arrangement for valentines online. The flowers I got look nothing like the picture that she ordered. They were delivered yesterday and some of the flowers are already dying (even tho I made sure to add water to the vase as soon as I got them). I will never use this florist for anything and I feel that she deserves a refund.
On 02/10/2024 Purchased 1 dozen of Cash and Carry Roses that are usually sold for $14.95 ...the price was marked up to $19.95 and the roses once home looked dead and trampled.Made a call back to the establishment and was told that all of the roses looked like that and ,I couldn't get a refund but exchange. I coukd have gone to the local grocery store for better looking flowers.
They have been my go to for flowers the ladies are great a little pricey but they do have beautiful choices
This flower shop is awesome! I am literally leaving this review less than 2 hours after I PLACED a last minute delivery order to my girlfriend. They took my order, made the arrangement, and delivered it that fast! She was so happy and the bouquet was beautiful. I will def be using them in the future!
Same day delivery was great but the Cupid Creation deluxe picture online does not even come close to matching what was delivered. Would not order from here again.
They’re a great, locally owned place to get a beautiful ensemble at a reasonable price. I’ve bought flowers for special occasions from here, most recently for my gf’s birthday. Upon arriving, I told the arranger my gf’s favorite color and the flowers she’d like, and the arranger assembled a gorgeous bouquet for me. Saved me time and I’m in excellent grace with my gf! Thank y’all 100x over!
Everything I experienced with Coggins was outstanding. I spoke with Tori by phone to order flowers for a memorial service. She was very helpful and patient. When I arrived at the service from out of state, the flowers were exactly what I wanted.Thank you, Coggins Flowers!
The flowers that I ordered had wilted and some more, not full and I paid extra. It was a lot with this order that was done online and I will never order again.
We had Coggins Flowers to arrange and deliver flowers for a memorial. The arrangement is beautifully done and the delivery was timely. Thank you!!!
I was charged $147.64, which includes tip $19.26 & delivery fee $29.99 USD for the Fiery Lily and Rose PREMIUM bouquet; the website states $89.99 for the PREMIUM bouquet; i was informed Coggins does not deliver to the area i needed the bouquet to go; so they sent the order to the local florist; i do not know the local florist, and i do not know what Coggins told them i wanted; but when i arrived at the funeral the bouquet of flowers at best was the Deluxe bouquet; i do not believe i got my money's worth; i believe i was charged way more than i should have been, at most i should have been charged 139.24, especially when the bouquet delivered had only 3 lillies
Today, the person who was delivering my flowers called me and I missed the call because I was working and on the phone with a client. When I called back, she was extremely annoyed that I didn’t answer the original call and told me she couldn’t find my address so she left. These flowers were a surprise for my birthday, and she ruined the surprise and tried to get me to come pick up the flowers instead of delivering them later in the day. She was very rude to me even though I told her later in the day was fine, and I did not place the order. When she did arrive, she was still annoyed and just said “here you go” and walked away immediately. Happy birthday to me!
I have ordered floral arrangements from Coggins several times to have them delivered to my friend of 35 years. Each time it has been a fantastic experience. This time was much more sensitive. I placed the order over the phone again, from out of state, when my dearest friend saw the arrangement she was very pleased. The hospital staff made several inquires and lovely comments regarding the arrangement. Thank you ladies for always being professional, and knowing what is suitable when I call to place an order. Blessing and best wishes in such great work continuously.
We ordered a casket spray, staff was very helpful in helping us choose flowers, price was reasonable. Quality work, flowers were fresh, it was beautiful. Very pleased.
Brad was very responsive and made sure the sympathy arrangement was approved before sending out. Beautiful display and excellent customer service.
I had flowers delivered for a coworkers birthday. I appreciated Coggins adding extra greenery as it was also St Patrick’s Day. Delivery was timely and the flowers were beautiful! I was impressed and the recipient was happy.
I order an arrangement for my co-worker's birthday. 100% would recommend this florist. The photo's does not do them justice. I have never seen a more vibrant, beautiful arrangement. Called to order and they was delivered in no time. The lady I spoke with was so very friendly and professional. If you need beautiful flower you must check them out.
(Update: Didn’t receive a courtesy call the next day so I had to call myself. No apology given just was told they can refund it or discount and deliver today. Took the 20% discount and was delivered the flowers. The discount must have been offset by the quality of the flowers, orginally premium and was delivered the equivalent of gas station flowers. Truly unfortunate I should have just taken the full refund. They say 65 years of business, would’ve expected better.Ordered a bouquet to be delivered for valentines as a cliche surprise of course to my wife’s work (6mins from the flower shop) and ordered two weeks in advance. I understand it is of course a busy day. Flowers were not delivered before my wife left work for the day. I called at 3:27pm and was told they would call me right back after they checked on my order. After 30mins around 4:02 I called back and spoke with someone else whom told me they would find the truck it was on and reroute to my house. (15mins from the shop) Since they close at 6:00pm I called at 5:56pm and spoke to a different individual who said yes they will be delivered today and the last trucks were just leaving to deliver. It is now 8:00pm and I have unfortunately give up hope that the items costing $123.00 after tax, $12.99 delivery and $18.18 tip, will be delivered. An excited surprise turned into an embarrassing disappointment as I am left empty handed. Unfortunately I believe they are perhaps overwhelmed with the amount of orders they must receive and unable to maintain timely, quality service. Unfortunate as well that I would not recommend for anyone with the same expectations as I had.
This florist is the best around! Everyone you speak with are so friendly and appreciative. We ordered my Uncle's flower for his funeral, and they did a wonderful job!! Such a beautiful arrangement of yellow flowers and a maroon bow to match his hometown football team's colors. I'm recommends florist to everyone! Thank you so much!
Coggins Flowers & Gifts made the perfect custom arrangement for us! They were very knowledeable and went out of their way to accommodate my request for the arrangement. Thank you for making the arrangement special!
I ordered a sympathy arrangement for my aunt and uncle for the loss of my cousin. My aunt called me and expressed to me how beautiful the flowers were and what a blessing they were to her. Thank you so much for taking such good care of my order.
EDIT: An update on this- Coggins did refund the order. The flower arrangement and teddy bear was NOT from Coggins, they outsourced the order because they did not deliver to my area. Thanks Coggins for the refund, I know it wasn't your fault. The real blunder was from Keith Wheeler's, where teddy bears smell like cigarette smoke! I hate to put down a business, because I know it's hard out there. I hope wheeler's just takes some notes from the reviews they have, yikes. This whole fiasco really made me curious about the flower arrangement industry and their selection of arrangements.ORIGINAL POST:The flowers I received were hardly like the picture. A sunflower bouquet with magnolia leaves shouldn't be difficult to accomplish, especially knowing that magnolia leaves are abundantly available year round, locally. Sunflowers, ferns, and a little white flower was in the bouquet. Honestly the worst part was that the teddy bear that came with the bouquet smelled like cigarettes. After talking with the person who gifted them to me, we discovered that the whole package was sent from a different flower shop entirely. What is even going on? Did Coggins call up Keith Wheeler's flowers to complete the order? It's so confusing, I have to know what's happening lol. It seems like Keith Wheeler's completed my order, grabbed a cigarette smelling teddy bear from the back, went to Publix and grabbed a sunflower bouquet and a balloon, scribbled a sloppy message down and delivered.
Service was okay today. They normally do an AMAZING job but the last time I was there they became really ornery. Bad attitudes just because I didn't like the initial presentation of the roses. They claimed they were "guard petals." At first they were hesitant in remaking my arrangement claiming it would look the same. Then they allowed me to go back and pick my own roses which was a better gesture. However, I can still feel the sense of bitterness in the air because although they remade my arrangement they failed to our food in the water. They were rushing me out the door and I had to come back for plant food and a card for the roses. When I came back the samev heavy set bitter lady at the front with a headset in was reluctant to give me the plant food which they've never charged me for in the past. After she couldn't find the price she gave it to me for free as she should have. Definitely not a pleasant experience and I'm making it known to the WHOLE world!!!
Very accommodating, understanding and an overall willingness to help. 10/10 would recommend!
Coggins did a floral arrangement for my Dad's memorial service. The ladies working there were extremely knowledgeable and super patient with my mom when she explained what she wanted. It turned out exactly as described and we all loved it and couldn't be happier!
The nicest experience of ordering flowers for someone. And when I made an error with my order they did not hesitate to help me correct it. Employees are so pleasant and so helpful!! Highly recommend.
The lady that waited on me was courteous and pleasant to deal with. I got what I was looking for. Will be a repeat customer recommend them highly
